Privacy Policy

This Privacy Policy describes how Makiapps SL ("we," "us," or "our") collects, uses, and protects personal data when you use Wordmate.ai, including its website, browser extensions, mobile applications, and related services ("the Service").

We are committed to protecting your privacy and handling your data in compliance with the EU General Data Protection Regulation (GDPR) and applicable Spanish data protection laws.

1. Who We Are

Makiapps SL (CIF B21783261)
Calle Manuel Tovar 33, 3º planta
28034 Madrid, Spain

For any privacy-related inquiries, contact us at: support [at] makiapps [dot] com

2. Data We Collect

We collect only the data necessary to operate and improve our services. This may include:

a. Account Information

• Name, email address, and login credentials (if you create an account).
• Subscription details, billing address, and payment status (via Stripe).

b. Payment Information

• Payments are processed securely through Stripe.
• We do not store full credit card details on our servers.
• Stripe may store limited billing data in accordance with its own privacy policy.

c. Usage Data

• Interactions with our website, app, or extension (e.g., pages visited, features used).
• Device type, browser type, IP address, and general location (city-level).
• Cookies or local storage to maintain login sessions and preferences.

d. Text Data (AI Processing)

• Portions of text from websites, reading materials, or definitions that you interact with through the Service.
• These snippets may be processed temporarily by third-party AI APIs to generate vocabulary suggestions or replacements.
• We may store anonymized samples or logs to evaluate and improve system performance, not to train any proprietary AI models.

3. How We Use Your Data

We process your personal data for the following purposes:

1. To operate the Service: Provide access, display vocabulary enhancements, process AI suggestions, and maintain user sessions.
2. To manage subscriptions and payments: Handle billing, renewals, and invoicing via Stripe.
3. To improve our systems: Analyze anonymized usage data and limited text examples to enhance AI quality and product performance.
4. To communicate with you: Send service updates, billing notices, and security alerts (never spam).
5. To comply with legal obligations: Maintain financial records, respond to lawful requests, and enforce our Terms of Service.

4. Legal Basis for Processing (GDPR)

We process your data under the following lawful bases:

• Performance of a contract: when providing access to your account and delivering paid or free features.
• Legitimate interest: improving our products and ensuring service security.
• Consent: when using cookies or processing optional analytics data.
• Legal obligation: maintaining tax or accounting records.

5. Data Retention

We retain data only as long as necessary for the purposes described:

• Account and billing data → while your account is active and up to 5 years after closure (for accounting obligations).
• Usage and text logs → up to 12 months, then anonymized or deleted.
• AI-processed text → usually deleted within minutes after processing, except anonymized samples used for system evaluation.

You may request deletion of your data at any time (see Section 10).

6. Sharing and Third Parties

We share data only with trusted partners required to operate the Service:

All processors are bound by data processing agreements (DPAs) compliant with GDPR and operate under appropriate safeguards (including EU Standard Contractual Clauses where applicable).

We do not sell or rent personal data to third parties.

7. Cookies and Tracking

We use minimal cookies and local storage to:

• Keep users logged in,
• Remember preferences,
• Track aggregate, anonymized usage.

We do not use invasive third-party tracking (e.g., Facebook Pixel, Google Ads cookies).

You can manage or delete cookies through your browser settings.

8. International Data Transfers

If we transfer data outside the European Economic Area (EEA), it will be done under adequate safeguards, such as:

• Countries deemed adequate by the European Commission, or
• Standard Contractual Clauses approved by the European Commission.

9. Data Security

We take reasonable technical and organizational measures to protect your data:

• Encrypted connections (HTTPS/TLS).
• Secure hosting and limited data access.
• Regular internal reviews and access audits.

However, no online service is 100% secure. You use the Service at your own risk, and you are responsible for maintaining your account credentials securely.

10. Your Rights (GDPR & EU)

You have the following rights regarding your personal data:

• Access: request a copy of your data.
• Rectification: correct inaccurate or incomplete information.
• Erasure ("Right to be Forgotten"): request deletion of your account and related data.
• Restriction: request limited processing.
• Portability: request data export in a structured format.
• Objection: object to certain processing based on legitimate interests.
• Withdraw Consent: where processing is based on consent (e.g., cookies).

To exercise these rights, contact: support [at] makiapps [dot] com

If you believe your data rights are violated, you may also file a complaint with the Spanish Data Protection Agency (AEPD): https://www.aepd.es

11. Children's Privacy

The Service is not intended for children under 16 years of age. We do not knowingly collect data from minors. If you believe we have collected such data, please contact us and we will delete it promptly.

12. Changes to this Policy

We may update this Privacy Policy from time to time. The latest version will always be available at https://www.wordmate.ai/privacy. If we make significant changes, we will notify registered users by email or within the app.

13. Contact

For questions or privacy requests, contact: support [at] makiapps [dot] com